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How to create your account Answer a few questions, sign in with Google and your card is ready to use. How to get going on day one Logo, QR code on the counter, first stamp and first notification: the four steps on Today. How to use the dashboard like an app on your phone elay is a web app: there's nothing to download from an app store, you pin it to your home screen.

How to give a stamp Scan their card or search for them by name. 5 seconds. How to undo a stamp Stamped by mistake? Fix it from the customer's profile in one tap. How to redeem a reward When the card is full, one tap hands out the reward and the card starts over. How to log what a customer spent Log the amount of their purchase to see how much your loyal customers bring in. How the daily stamp limit works A cap on stamps per customer per day, so nobody gets stamped twice by mistake. What to do if the scanner won't read Camera permission, Safari on iPhone or search by name: there's always a way.

How to design your card Colors, logo, stamp icon and, from Professional, a strip with your own artwork. How to set up a reward ladder In-between rewards on the way to the goal, without resetting the card. Ultimate How to use a barcode with your scanner Swap the pass's QR code for a Code 128 that any counter barcode reader can read. Ultimate How to stop a program End stamping by hand or with automatic rules, and give customers time to redeem what they've earned. How to use the membership pass A pass with name, tier and “Member since”, with an optional monthly fee. No stamps. How to have more than one card Another card for the same business, with its own QR code, customers and design. Professional and up

How a customer joins They scan your QR code, fill in a short form and save the card to their phone. How to add questions to the sign-up form Up to 3 questions of your own, like “How did you hear about us?”, on top of name, email and phone. Professional and up How to add a customer by hand Add them yourself from the dashboard and send them the link to install their card. How to find a customer and see their history Search by name, email or phone and see their stamps, rewards, purchases and visits. How to export your customers Download a CSV for Excel with each customer's name, contact info, stamps, rewards and spending. How to merge duplicate customers When a sign-up brings one customer's email and another's phone, the dashboard asks if they're the same person. How to resend the card link If a customer didn't save their card or lost it, send them their link from the profile.

How to send a notification Write it in 20 seconds and it lands on your customers' phone screens. How to send a notification to a group Everyone, no visit in N days, close to a reward, new customers or this month's birthdays. How to tell if a notification worked Each notification shows how many customers came back in the next 7 days and how much they spent. How to turn on the proximity alert Your card shows up on the iPhone lock screen when the customer walks by your shop.

How to greet customers on their birthday Set it up once: three messages and a gift that doesn't use up stamps. Professional and up How to ask for Google reviews automatically One invitation per customer, a few hours after their visit, without saying a word at the counter. Professional and up How to get your Google review link The short link that opens the review window for your business directly. Professional and up What the welcome notification is When a customer saves their card for the first time, they get an automatic greeting. Which notifications go out on their own when you stamp Card full, ladder reward and redemption: customers find out on their phone without you writing anything.

How to share your card Print your QR code for the counter and share the link on social media. How to use the Wallet kit 13 ready-made pieces in your pass's style: stories, posts, banners, poster and stickers.

How to manage your locations Each location with its address, its people, its daily limit and its map position. How to add your team Invite your people with their Google email and choose what each one can do.

How plans and payment work Growth, Professional and Ultimate, individual extras, and paying monthly or yearly. How to change the language Choose the language your customers see and the one you see in the dashboard. Spanish or English. How to connect your point of sale Your register gives the stamp or logs the purchase on its own at checkout, using a token. Ultimate

How to run elay with an AI assistant An agent that can use your browser can operate your dashboard for you, with your own session.

How to save your card to your phone Scan the shop's QR code, fill in your details and save it to Apple Wallet or Google Wallet. What to do if the card won't open It's almost always fixed by opening the link in Safari or Chrome. What to do if you got a new phone Your stamps aren't stored on the phone: save the card again and they're all there. How to leave a review from your card The Google link is saved on your card, for whenever you want to leave one.