How to stop a program
End stamping by hand or with automatic rules, and give customers time to redeem what they've earned.
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1
Open More → Card and tap Automatic end.
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2
Choose when it stops, whichever comes first: a date, N days since they signed up, N days since their last stamp, or N rewards earned.
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3
Fill in the claim window for pending rewards: the number of days they have to redeem what they've already earned after the program stops.
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4
Tap Save changes. If you leave everything blank, it never stops.
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5
To close it by hand, go back to More → Card and tap Close the program at the very bottom. Pick the date (we suggest 30 days, 90 at most) and the new card. Afterwards you choose who to invite, or invite everyone with one button.
What if…?
What do my customers see?
While it closes, a notice with the date and a link to the new card, and they keep earning stamps. On that date their pass shows “Program ended”, stays in their Wallet with the stamps visible and, if they have a pending reward, shows how long they have to redeem it.
Do the day or reward rules stop the whole program?
No: they stop the card of each customer who meets them, and their claim window starts that day. The date, on the other hand, stops the whole program.
Can I restart it?
Until the closing date, yes: tap Keep the program, if your plan has room. After that date, message us on WhatsApp.
Do my customers get the new card automatically?
No. You choose who to invite in More → Card → Choose who to invite. They get a notice on their pass, and you can also send them the link on WhatsApp.
Do I lose my customers or their stamps?
No. Customers, stamps and history stay saved. While it closes, the program doesn't take up a slot on your plan.
Who can stop it?
Only an Admin.