elay Help center ES / EN

How to resend the card link

If a customer didn't save their card or lost it, send them their link from the profile.

All plans ⏱ 1 minute Where: Customer profile → Send install link
  1. 1

    Find the customer in Customers and open their profile.

  2. 2

    If they haven't installed the pass yet and have a phone number on file, tap Send install link: WhatsApp opens with the message ready.

  3. 3

    Otherwise, tap Copy install link and send it any way you like.

  4. 4

    The customer opens the link in Safari (iPhone) or Chrome (Android) and saves their card, with their stamps.

What if…?

Is the link personal?

Yes. Each link installs that customer's card. Don't post it publicly; for new people, use your QR code or sign-up link.

Do they lose their stamps?

No. The stamps live in elay, not on the phone: when they save the card again, they're all there.

You might also need

How a customer joinsThey scan your QR code, fill in a short form and save the card to their phone. How to add questions to the sign-up formUp to 3 questions of your own, like “How did you hear about us?”, on top of name, email and phone. How to add a customer by handAdd them yourself from the dashboard and send them the link to install their card. How to find a customer and see their historySearch by name, email or phone and see their stamps, rewards, purchases and visits.