How to redeem a reward
When the card is full, one tap hands out the reward and the card starts over.
-
1
Scan the customer's pass or search for them by name.
-
2
If the card is full, the profile says “Card full! Redeem the reward.” and shows the Redeem reward button.
-
3
Hand over the reward and tap Redeem reward. The card goes back to zero and the customer gets “Reward redeemed!”.
-
4
If your card has a reward ladder, steps they've earned show up as Redeem (reward) buttons with their stamp count. Those don't reset the card.
What if…?
Can they save the reward for another day?
Yes. The reward stays pending on their pass until you redeem it. Meanwhile they can't collect new stamps.
How do I see who has a pending reward?
In Customers, use the With reward filter.
What if the program was stopped?
Pending rewards can be redeemed during the claim window you set. After that, the dashboard tells you the claim window has ended.